Silvertime Returns Policy
Shop with confidence. We offer a 30 day money back guarantee or exchange.
We offer a no quibble 30 day money back guarantee on all products [1]
You have up to 30 days to return your order to us from the date you received your order.
All jewellery must be UNWORN and returned in its original packaging (eg. clear seal bag, pouch and box, with any outer box or sleeve).
You can return your order by any Royal Mail or other courier.
When returning your order you may want to ensure it is insured against loss or damage by the carrier. Royal Mail Special Delivery covers jewellery lost by Royal Mail. Other Royal Mail and courier services generally exclude jewellery from compensation if damaged or lost.
You are required to pay the cost of returning your order.
Silvertime will refund your original purchase price and standard postage costs where a postage cost was charged. If you have chosen Special Delivery we will only refund the standard postage cost as charged on the website at the time of your order.
Processing your refund
Returns are processed within 5 working days of receiving them. Once the refund is processed it can take 1 - 3 working days for the refund to show on your debit/credit card balance. Refunds can only be made to the debit/credit card that was used to make the original purchase.
A returns note, included in each order on reverse of delivery note/invoice, must be completed and returned with your order.
Exchange/alternative product:
You can request an alternative product on the returns note. We will refund or charge your card used for the original purchase with any price difference.
Returns must be addressed to:
Silvertime, Returns DepartmentBragborough Hall Business Centre
Bragborough Farm
Welton Road, Braunston
Daventry
Northamptonshire NN11 7JG
Personalised products are excluded from our returns policy.
Please do not hesitate to contact us if you have any questions regarding our Returns Policy.
Our Best Selling Jewellery in the last month
Solid sterling silver hallmarked curb chain 4.3mm width, superb quality high polished finish, fitted with a premium lobster class. This is one of our best selling silver curb chains.
from £43.00
Quality silver pendant chain. Rounded curb chain (as opposed to diamond cut curb chain) suitable for use with pendants. This is a premium quality solid sterling silver curb chain fitted with a larger than usual clasp measuring 6mm. Finished with a patented anti tarnish finish 1.75mm wide and 1.10mm depth.
from £11.40
Silver box chain ideal for use with pendants, premium quality Italian chain with anti tarnish finish, 1.10mm width, available in lengths 14 inches through to 28 inches.
from £5.99
Highly polished solid sterling silver heart tag bracelet with t-bar fastening. One of our best sellers over the last 15 years. Available in a choice of three lengths
from £69.00
Sterling silver diamond cut adjustable curb chain. These versatile chains adjust from 16 inches (41cm) to 24 inches (61cm), allowing you to change the length to suit any outfit.
from £11.49
Sparkling sterling silver diamond cut rope chain necklace. Lightweight ladies sparkling 1.80mm diameter necklace. Wear on its own or with a pendant, this versatile necklace is available from 16 inch (41cm) lengths through to 30 inch (76cm) lengths
from £16.00
Solid sterling silver belcher chain necklace, medium gauge 5.70mm diameter, high quality hallmarked, Italian made, this is our best selling and most popular silver belcher chain. Available in lengths of 18 inches through to 32 inches.
from £94.00
7.4mm width sterling silver figaro chain, this is a medium to heavy weight chain, the 28 inch length weighs 56 grams. This classic figaro consists of 3 round and one oval link. We offer many weights and widths in the figaro style.
from £84.00
A beautiful highly polished silver chain ideal for use with a pendant. The round braided link is very flexible and smooth, perfect for pendants. We offer this Spiga chain in two different widths, this one being the smallest gauge at 1.80mm diameter, fitted with a quality lobster clasp.
from £13.90
Our 1.80mm Franco chain is ideal for larger pendants or to wear on its own. The Franco chain is a square link design, it is very tactile and the links are flexible, it doesn't tangle or twist and sits well when worn. This chain is a high quality hallmarked sterling silver chain fitted with a quality shackle clasp, the ring connecting the chain to the clasp is soldered to ensure a strong and durable chain.
from £27.00
Diamond cut belcher pendant chain, rhodium plated. Rhodium protects silver from tarnishing and gives the chain a white gold/platinum look. This is a nice sparkly little chain that would be great to use with a Rhodium plated silver pendant or white gold pendant,
from £8.90
Oval sterling silver belcher chain suitable for use with pendants or to wear on it's own. Highly polished finish fitted with larger 6mm bolt ring clasp. All links are soldered including the clasp to ensure a strong and durable silver chain, available in a wide range of lengths, the links measure 3.8mm x 2.7mm x 1.00mm.
from £11.90
Solid sterling silver t-bar necklace with heart charm. A lighter weight version of our best selling t-bar necklace with heart. Available in a large choice of lengths
from £62.00
Rectangular unisex solid sterling silver Franco chain. Perfect for pendants or to wear on its own. 2.35mm x 1.8mm
from £27.00
1.1mm adjustable 925 sterling silver box chain pendant chain. Each length includes a 2 inch extender (4cm)
from £9.99
Solid sterling silver hallmarked heavy double heart T-bar toggle bracelet with two solid silver hearts. Available in 7.75" length - 46 grams (1.48 onces) 8.25" length - 50 grams (1.61 ounces)
from £159.00
Highly polished 925 solid sterling silver heart tag necklace. With heart tag and T-Bar fastening, this is a timeless classic design available in 16 ,18 ,20, 22 and 24 inch lengths - 41cm to 61cm lengths.
from £119.00
Solid 925 sterling silver 3.5mm width diamond cut curb chain. Narrow unisex curb chain necklace
from £29.00
A beautiful highly polished silver chain, this stunning chain is great to wear on its own or for use with a pendant. The round braided link is very flexible and smooth, perfect for larger pendants. We offer this Spiga chain in two different widths, this one being the largest at 2.50mm diameter. 16 to 36 inch lengths available.
from £24.00
