Silvertime Returns Policy
Shop with confidence. We offer a 30 day money back guarantee or exchange.
We offer a no quibble 30 day money back guarantee on all products [1]
You have up to 30 days to return your order to us from the date you received your order.
All jewellery must be UNWORN and returned in its original packaging (eg. clear seal bag, pouch and box, with any outer box or sleeve).
You can return your order by any Royal Mail or other courier.
When returning your order you may want to ensure it is insured against loss or damage by the carrier. Royal Mail Special Delivery covers jewellery lost by Royal Mail. Other Royal Mail and courier services generally exclude jewellery from compensation if damaged or lost.
You are required to pay the cost of returning your order.
Silvertime will refund your original purchase price and standard postage costs where a postage cost was charged. If you have chosen Special Delivery we will only refund the standard postage cost as charged on the website at the time of your order.
Processing your refund
Returns are processed within 5 working days of receiving them. Once the refund is processed it can take 1 - 3 working days for the refund to show on your debit/credit card balance. Refunds can only be made to the debit/credit card that was used to make the original purchase.
A returns note, included in each order on reverse of delivery note/invoice, must be completed and returned with your order.
Exchange/alternative product:
You can request an alternative product on the returns note. We will refund or charge your card used for the original purchase with any price difference.
Returns must be addressed to:
Silvertime, Returns DepartmentBragborough Hall Business Centre
Bragborough Farm
Welton Road, Braunston
Daventry
Northamptonshire NN11 7JG
Personalised products are excluded from our returns policy.
Please do not hesitate to contact us if you have any questions regarding our Returns Policy.
Our Best Selling Jewellery in the last month
Highly polished 925 solid sterling silver heart tag necklace. With heart tag and T-Bar fastening, this is a timeless classic design available in 16 ,18 ,20, 22 and 24 inch lengths - 41cm to 61cm lengths.
from £119.00
Premium quality diamond cut solid sterling silver curb chain with a good depth of 1.9mm and a width of 4.9mm.
from £66.00
Finely detailed sterling silver honey bee pendant. This cute little bee pendant has a lightly oxidised finish to the wings. The honey Baltic amber is perfectly shaped to a realistic body. Supplied with a sterling silver box pendant chain
from £22.40
Sterling silver heart link adjustable bracelet. Highly polished sterling silver adjustable bracelet created from small heart shaped links. An elegant and lightweight sterling silver bracelet available in a wide range of lengths. The pear shaped clasp is designed to fit into any of the heart shaped links which means that the bracelets length is adjustable up to the size bracelet you received.
from £9.99
Rectangular unisex solid sterling silver Franco chain. Perfect for pendants or to wear on its own. 2.35mm x 1.8mm
from £27.00
British made 5mm diameter silver Belcher hallmarked chain. Specially made for us with better quality components and durable lobster clasp. This is a superb premium quality chain of medium weight from 16 grams to 23 grams. Suitable for men and women.
from £49.00
Quality silver pendant chain. Rounded curb chain (as opposed to diamond cut curb chain) suitable for use with pendants. This is a premium quality solid sterling silver curb chain fitted with a larger than usual clasp measuring 6mm. Finished with a patented anti tarnish finish 1.75mm wide and 1.10mm depth.
from £8.90
Highly polished solid sterling silver heart tag bracelet with t-bar fastening. One of our best sellers over the last 15 years. Available in a choice of three lengths
from £69.00
Large pear drop shaped honey Baltic amber drop earrings featuring an open wave design on the outer edge of each earring, 38mm drop, weight is 5.30 grams. Colour of amber will vary from image shown because each piece of amber is unique.
£39.90
A beautiful highly polished silver chain, this stunning chain is great to wear on its own or for use with a pendant. The round braided link is very flexible and smooth, perfect for larger pendants. We offer this Spiga chain in two different widths, this one being the largest at 2.50mm diameter. 16 to 36 inch lengths available.
from £24.00
8.50mm width solid sterling silver men's curb chain, highly polished finish and fitted with a premium quality lobster clasp. This is in the medium to heavy range, available in lengths from 14 to 30 inches / 35cm to 76cm. The 30 inch length weighs over 2 ounces - 65 grams.
from £99.00
2mm wide solid sterling silver strong pendant chain. The highly polished chains are fitted with a good size 6mm clasp and are available in extra long lengths up to 34 inches (86cm). Perfect for medium sized pendants
from £12.40
Superior quality British made heavy solid sterling silver belcher chain fitted with a premium quality lobster clasp, 7.5mm diameter, weights 98 grams to 112 grams, available in lengths 28 inches to 32 inches / 76cm to 81cm.
from £194.00
Solid sterling silver belcher chain necklace, medium gauge 5.70mm diameter, high quality hallmarked, Italian made, this is our best selling and most popular silver belcher chain. Available in lengths of 18 inches through to 32 inches.
from £94.00
Sweetie charm bracelet with silver heart pendant. This bracelet is made from hundreds of tiny silver rings which can be opened to add charms to the bracelet if desired. The quality of this bracelet is outstanding with a flawless highly polished finish.
£109.00
13mm wide heavy solid sterling silver curb chain. Wide and chunky curb chain available in a wide choice of lengths. 4.5 ounce (142 grams) weight for 20 inch length
from £309.00
4.9mm width silver curb bracelet, this bracelet is suitable for children as well as adults. Our wide range of sizes will suit most ages from very young children to adults. Always check the recipients wrist size before ordering.
from £28.00
Silver box chain ideal for use with pendants, premium quality Italian chain with anti tarnish finish, 1.10mm width, available in lengths 14 inches through to 28 inches.
from £5.99
2.20mm diameter sterling silver bead chain fitted with a premium quality durable lobster clasp. This silver bead chain is ideal for use with pendants and dog tags for both men and women. Lengths 16 to 28 inches, 41cm to 71cm.
from £21.00
